Impact Maker Academy is based in Abu Dhabi, United Arab Emirates.
1. Scope
This Privacy Policy explains how Impact Maker Academy (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our websites, purchase or access a digital product, join a course, request a resource, contact us or otherwise interact with our services.
2. Information we collect
Depending on how you interact with us, we may collect:
- contact details such as your name, email address, telephone number and organisation;
- account and purchase information, including products selected, access status and transaction records;
- learning activity such as course progress, quiz responses, downloads and support requests;
- communications you send to us, including enquiries, feedback and event or training requirements;
- technical information such as IP address, browser type, device information, cookies and website usage data.
Payment card details are normally processed by the payment provider shown at checkout. We do not intend to store full card details on our own systems.
3. How we use information
- to provide, personalise and support our digital products and services;
- to process purchases and maintain records;
- to deliver requested resources and important service messages;
- to respond to enquiries and manage customer support;
- to improve our content, learning experiences, websites and communications;
- to send marketing where you have consented or where otherwise permitted by applicable law;
- to protect our services, prevent misuse and meet legal obligations.
4. Cookies and analytics
Our websites may use necessary cookies and similar technologies to operate, remember preferences, understand usage and improve performance. Where required, we will ask for consent before using non-essential cookies. You can also control cookies through your browser settings, although some features may not work as intended.
5. How information may be shared
We may share information with trusted service providers that help us operate our website, payments, email, customer relationship management, course delivery, analytics, hosting and support. They may use information only for the services they provide to us and subject to appropriate confidentiality and security obligations.
We may also disclose information when required by law, to protect rights or safety, in connection with a business reorganisation, or with your direction or consent. We do not sell personal information as a standalone business activity.
6. International processing
Some service providers may process information outside the United Arab Emirates. Where this occurs, we take reasonable steps to use providers and arrangements intended to protect personal information in accordance with applicable requirements.
7. Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing access, maintaining business and tax records, resolving disputes and meeting legal obligations. Retention periods vary by record type.
8. Your choices and rights
Depending on applicable law, you may be able to ask for access to, correction of, deletion of or restriction on certain personal information. You may also object to particular uses or withdraw consent where processing is based on consent. You can unsubscribe from marketing through the link in the message or by contacting us.
We may need to verify your identity before completing a request, and some rights may be limited where we have a legal reason to retain or use the information.
9. Security
We use reasonable administrative, technical and organisational measures intended to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.
10. Children
Our general digital products and websites are not directed to children. If a product is specifically designed for younger learners, additional notices, permissions or safeguards may apply.
11. Third-party links
Our pages may link to external websites and platforms. Their privacy practices are governed by their own notices, not this Policy.
12. Changes to this Policy
We may update this Policy as our services or legal obligations change. The updated version will be posted with a revised date.
13. Contact us
For privacy questions or requests, contact Impact Maker Academy, Abu Dhabi, United Arab Emirates, at [email protected].